Introduction to Chromebooks and Basic Troubleshooting

6

Knowledge Check
Activities
Knowledge Check
Common hardware issues & Basic troubleshooting techniques
Parts of a Chromebook
Introduction to Chromebooks

Software and Operating Systems

8

Assessment
Activities
Knowledge Check
Operating System Troubleshooting
Software updates and information
Knowledge Check
Chrome vs. Other Systems
Chrome OS overview

Advanced Hardware Troubleshooting

10

Assessment
Repairing/replacing hardware components
Activity
Liquid Damage
Connectivity Problems
Hardware Failures
Overheating and Thermal Management
Keyboard and Trackpad Issues
Display and Screen Problems
Battery and Charging Problems

Begin Mastery

1

Student Hands on Repairs

Helpful Links Section?

1

Links

When to Total Loss

1

Total loss

Customer Service / Soft Skills

1

Customer Service

Home
Docs
Customer Service / Soft Skills

Customer Service / Soft Skills

Customer Service